Frequently Asked Questions

What are your lead times?

Wholesale orders are processed within 2-3 business days from the day we receive the order. Shipping lead time vary by shipping method; please allow up to 10 business days to receive your order.... More

Do you backorder items that are out of stock?

Backorders may be available by contacting your sales representative. We do not accept backorders under $100.... More

What is Japonesque’s wholesale Return Policy?

All wholesale returns require a Return Authorization form and can be requested by contacting Customerservice@Japonesque.com... More

How can I request an invoice?

Invoices are emailed within 2 days of your shipment or can be requested at accounting@japonesque.com.... More

How can I track my order?

This feature will be available later in the year as our e-commerce service comes online. Tracking your web orders can be done by logging onto your retailer web account and navigating to order status in your order history page.... More

How do I become a Japonesque Retailer?

Authorized retailers are subject to approval. Complete the information on the following link and a sales representative will contact you with more details.... More

Do you offer a Professional Discount?

Please reference our Professional Program form for more information.... More

What is Japonesque’s consumer Return Policy?

Japonesque is wholesale exclusive. We kindly ask our consumers to please contact the retail store where the item was originally purchased for stores return/exchange policy.... More

What kind of hair is used for the Japonesque makeup brushes?

Our high quality makeup brushes are made of both natural and synthetic fibers. Different fibers are used depending on the function of the brush.... More

Where can I buy Japonesque products?

Please reference our Find a Retailer page for a listing of reputable retailers throughout the globe.... More

How do I get my Japonesque Artisan Tweezer reconditioned?

Please complete the Tweezer Reconditioning Program form and send us your tweezers to the following address. Typical tweezer reconditioning turnaround is 14 business days.... More

How do I request a Japonesque eyelash curler refill pad?

Please complete the Curler Replacement Pad form. Allow 14 business days delivery from the time you submit the request.... More