Frequently Asked Questions
Enter your email at the bottom of this page and we’ll add you to our list of makeup enthusiasts who want to be in the know with JAPONESQUE.
No worries, click forgot my password here, complete the information requested, and we’ll send you an email to reset your password.
By remaining on our email list, you’ll be the first to learn about our new products, special promos and more. But if you still want to opt out, just click the “unsubscribe” link at the bottom of any email.
The JAPONESQUE eyelash pad replacement program is for our Go Curl, Precision, Ergo Grip, Power Curl and BCA Pro Eyelash Curlers. If you own any one of these curlers, please complete the Eyelash Curler Pad Refill Request. Allow 14 business days delivery from the time you submit the request.
JAPONESQUE offers tweezer replacement exclusively for our Artisan Tweezers. Other JAPONESQUE Tweezers are not eligible for this program. JAPONESQUE cannot guarantee you will receive your exact tweezers back, they will come from our current assortment which you can view on japonesque.com. To have your tweezers replaced, please ship your Tweezers to:
Attn. Tweezer Reconditioning
2420 Camino Ramon, Ste 250
San Ramon, CA 94583
Typical tweezer reconditioning turnaround is 14 business days.
Our high quality makeup brushes are made of both natural and synthetic fibers. Different fibers are used depending on the function of the brush. All natural hair fibers are animal byproduct. No animal was harmed for the specific production of any Japonesque product.
JAPONESQUE is wholesale exclusive. We kindly ask our consumers to please contact the retail store where the item was originally purchased for stores return/exchange policy. If you have difficultly with a product exchange, please contact us.
Authorized retailers are subject to approval. Complete the information on the Become a Retailer form and a sales representative will be in touch within 5 business days.
JAPONESQUE has over 30 years of experience developing some of the most recognized beauty products in the world. To discover more about partnering with JAPONESQUE, go to our Store Brand Partnership website.
Thank you for your interest in re-subscribing to our email list. Please use send us your request using our contact us form here. Once we receive your request, we will send you an email within 5 business days asking you to confirm the request. Once you confirm your request, you'll be added back you'll start receiving our emails again.