Frequently Asked Questions
Please reference our Find a Retailer page here
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The JAPONESQUE eyelash pad replacement program is for our Go Curl, Precision, Ergo Grip, Power Curl and BCA Pro Eyelash Curlers. If you own any one of these curlers, please complete the Eyelash Curler Pad Refill Request. Allow 14 business days delivery from the time you submit the request.
JAPONESQUE offers tweezer reconditioning exclusively for our Artisan Tweezers. Other JAPONESQUE Tweezers are not eligible for this program. JAPONESQUE reserves the right to sharpen or replace any Tweezers at their discretion and cannot guarantee you will receive your exact tweezers back. To have your tweezers reconditioned or replaced, please ship your Tweezers to:
Attn. Tweezer Reconditioning
2420 Camino Ramon, Ste 250
San Ramon, CA 94583
Typical tweezer reconditioning turnaround is 14 business days.
Our high quality makeup brushes are made of both natural and synthetic fibers. Different fibers are used depending on the function of the brush. All natural hair fibers are animal byproduct. No animal was harmed for the specific production of any Japonesque product.
JAPONESQUE is wholesale exclusive. We kindly ask our consumers to please contact the retail store where the item was originally purchased for stores return/exchange policy. If you have difficultly with a product exchange, please contact us.
Authorized retailers are subject to approval. Complete the information on the Become a Retailer form and a sales representative will be in touch within 5 business days.
JAPONESQUE has over 30 years of experience developing some of the most recognized beauty products in the world. To discover more about partnering with JAPONESQUE, go to our Store Brand Partnership website.
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