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The JAPONESQUE eyelash pad replacement program is for our Go Curl, Precision, Ergo Grip, Power Curl and BCA Pro Eyelash Curlers. If you own any one of these curlers, please complete the Eyelash Curler Pad Refill Request. Allow 14 business days delivery from the time you submit the request.
JAPONESQUE offers tweezer replacement exclusively for our Artisan Tweezers. Other JAPONESQUE Tweezers are not eligible for this program. JAPONESQUE cannot guarantee you will receive your exact tweezers back, they will come from our current assortment which you can view on japonesque.com. To have your tweezers replaced, please ship your Tweezers to:
12647 Alcosta Blvd. Suite 375 San Ramon, CA 94583
Typical tweezer reconditioning turnaround is 14 business days.
JAPONESQUE is wholesale exclusive. We kindly ask our consumers to please contact the retail store where the item was originally purchased for stores return/exchange policy. If you have difficultly with a product exchange, please contact us.
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